Job Title: Match Day Concierge

Accountable to: Senior Safety Stewards

Contract: Casual

Hours: Variable, confirmed a minimum of 10 days in advance. Hours will include evenings, weekends, and Public Holidays.

Salary: £12.21 per hour

Location: The Cooper Associates County Ground, Taunton and other nominated Club venues.

Closing date: 31 January 2025

The Role

We have opportunities for 2 Match Day Concierges to join us and take a proactive role in delivering a safe and outstanding customer experience to those attending an event in our Premium Member and Hospitality areas at The Cooper Associates County Ground and other nominated Club venues. 

In this role, you will be responsible for maintaining a positive approach to the highest standards of customer service and spectator safety. 

You’ll be the "face" of the venue - one of the first points of contact to warmly
welcome spectators on arrival and deliver a fond farewell.

Your duties will include checking Membership Cards, Match Day Tickets and Guest Passes, and providing proactive support and guidance to all attendees. You'll keep a tally of those entering and leaving the Premium area and enforce the Premium Member and Hospitality Area Rules with regards to access to the facility, dress code and behavioural standards. Alongside this, you will assist with any reasonable needs and/or requirements of the guests and carry out any cleaning duties as required.

You will be committed to upholding Somerset County Cricket Club’s high standards and values, adhering to the Safety Team’s Code of Conduct and undertake all necessary training relating to the role.

Amongst other things, you are punctual, approachable and a team-player who holds high standards of personal and professional integrity. You remain calm in pressurised situations and have a desire to learn from others.

You'll need to be flexible and available to work unsociable hours over weekends, public holidays, and evenings. Please note, for consistency within our Premium Areas, a Match Day Concierge must be available for a minimum of 75% of event days.

You will need to be eligible to work in the UK.

Please download the full job description here: Match Day Concierge Job Description

It is important you read the job description as you'll need to refer to this within your application to show how you meet the essential criteria.

Interviews will be held between 11 - 13 & 18 - 20 February 2025.

To learn more about us as a Club, our purpose, vision and values, please click this link: SCCC

If you are interested in this position, simply complete our application form below - we use fair and safe recruitment methods therefore we don't review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process. For more information and support, please read our Application Guidance.

If you need further advice, or require any reasonable adjustments to enable you to apply for roles or participate at any stage of the selection process, please let us know by emailing people@somersetcountycc.co.uk.